Ordering nitty gritty

Shipping

We send orders by Australia Post or Courier. Metropolitan orders can be expected within 2-5 business days*. Regional and interstate orders can be expected within 2-7* business days. All orders are sent from our shop in South Australia.

*times may vary depending on delivery address and courier. Weekends and public holidays are not included in business days.

  • Please note we cannot guarantee the safe delivery of glass products such as aquariums. We will pack them well to the best of our abilities however it will then be up to the careful hand of the courier.

Shipping fees:

  • In store pick up: FREE
  • Adelaide metro: FREE 
  • Adelaide outer metro: $4.00
  • Interstate shipping under 15kg: $9.00
  • Interstate shipping over 15kg $30.00

Thank you for shopping with us and supporting a South Australian family owned and run small business.

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds on fault products only. We do not refund for change of mind.

If you have purchased the wrong size we can exchange the item

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at JULIA@TOUCANPETCENTRE.COM.AU.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at JULIA@TOUCANPETCENTRE.COM.AU and send your item to:
Toucan Pet Centre,
Shop 222, The Myer Centre
14-28 Rundle Mall,
Adelaide SA 5000,
Australia.

Shipping
To return your product, you should mail your product to:
Toucan Pet Centre,
Shop 222, The Myer Centre
14-28 Rundle Mall,
Adelaide SA 5000,
Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you can vary.

If you are shipping an item over $75, you should consider using a shipping service which provides tracking options  or purchasing shipping insurance. We can not guarantee that we will receive your returned item as we are not associated directly with any shipping companies.